Returns and exchanges

Returns & Exchanges

Effective Date: March 26, 2026

At HOWELLS MODE LTD, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

Please review the following policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in the original packaging where possible
• The item must not be damaged due to misuse, washing, or improper handling
• Proof of purchase or order confirmation may be required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, or product condition reasons, the following items may not be eligible for return:

• Items that have been worn, washed, altered, or damaged after delivery
• Items without original tags or packaging where applicable
• Final sale, clearance, or promotional items (if marked as non-returnable)
• Personalized or customized items (if applicable)

3. Exchanges

If you would like to exchange an item for a different size or a replacement, please contact us first to confirm availability.

Exchanges are subject to:

• Product availability
• Return approval
• The item meeting the return eligibility conditions listed above

If the requested replacement is unavailable, we may offer a refund or store credit where applicable.

4. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team before sending any item back.

Please include:

• Your full name
• Your order number
• The email address used for the order
• The item(s) you wish to return or exchange
• The reason for the return or exchange
• Photos of the item if it is damaged, defective, or incorrect (if applicable)

Contact Information:
Email: payment@howellsmode.com
Phone: +44 7380 946989

Returns sent without prior contact or approval may experience delays in processing.

5. Return Shipping

Customers may be responsible for return shipping costs unless:

• The item received is damaged
• The item received is defective
• The wrong item was sent

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within a reasonable time after delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos showing the damage, defect, or incorrect item

Once reviewed, we will work with you to arrange a replacement, exchange, refund, or another suitable resolution where appropriate.

7. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider or card issuer.

Please note:

• Original shipping fees may be non-refundable unless the return is due to our error
• Refund processing times may vary depending on your bank or payment provider
• Partial refunds may apply if returned items are not in original condition

8. Late or Missing Refunds

If you have not received your refund after the expected processing period:

• Please check your bank account again
• Contact your credit card provider or payment provider
• Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, please contact us at payment@howellsmode.com.

9. Return Address and Instructions

Please do not send returned items without contacting us first.

Return instructions and the appropriate return address will be provided by our customer support team after your request has been reviewed and approved.

10. Contact Us

If you have any questions about this Returns & Exchanges Policy, please contact us:

HOWELLS MODE LTD
Website: howellsmode.com
Email: payment@howellsmode.com
Phone: +44 7380 946989
Business Address: 184 Shelly Walk, United Kingdom, CF37 5EU

Thank you for shopping with HOWELLS MODE LTD.