Privacy Policy

Effective Date: March 26, 2026

At HOWELLS MODE LTD (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from howellsmode.com (the “Website”).

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

HOWELLS MODE LTD
Website: howellsmode.com
Email: payment@howellsmode.com
Phone: +44 7380 946989
Business Address: 184 Shelly Walk, United Kingdom, CF37 5EU

2. Information We Collect

We may collect the following types of personal information when you use our Website, place an order, contact us, or interact with our services:

a) Personal Information You Provide

This may include:

Full name
Billing address
Shipping address
Email address
Phone number
Payment details (processed securely by third-party payment providers; we do not store full card details)
Order history
Any information you provide when contacting customer support

b) Automatically Collected Information

When you visit our Website, we may automatically collect certain information, including:

IP address
Browser type and version
Device type
Time zone
Pages visited
Referring website or source
Browsing behavior on our Website
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for legitimate business purposes, including to:

Process and fulfill your orders
Confirm payments and prevent fraudulent transactions
Arrange shipping and delivery
Communicate with you about your order
Respond to your inquiries and customer service requests
Improve our Website, products, and customer experience
Send service-related emails (such as order confirmations and shipping updates)
Comply with legal obligations
Detect, prevent, and investigate fraud, abuse, or security issues
Send promotional or marketing communications where permitted by law or where you have opted in

4. Payment Processing

Payments made on our Website may be processed by trusted third-party payment service providers.

We do not store or directly process your full payment card details on our own servers. Payment information is handled securely by the relevant payment processor in accordance with their own privacy and security practices.

5. Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business and provide services to you, including:

Payment processors
Shipping and logistics providers
Website hosting and e-commerce platform providers
Fraud prevention and security service providers
Analytics or performance service providers
Legal, regulatory, or governmental authorities when required by law

We do not sell, rent, or trade your personal information to third parties for their own direct marketing purposes.

6. International Data Transfers

Depending on where you are located and how our service providers operate, your personal information may be transferred to and processed in countries outside your country of residence.

Where such transfers occur, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Complete transactions and provide customer support
Maintain business and financial records
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce our agreements

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate.

8. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our Website.

Cookies may be used to:

Remember your preferences
Support essential website functions
Analyze website traffic and performance
Improve functionality and user experience
Support marketing or advertising activities where applicable

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Website.

For more information, please review our Cookie Policy.

9. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally applicable
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request a copy of your data in a portable format where applicable
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at payment@howellsmode.com.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Third-Party Services and Links

Our Website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or policies of those third parties.

We encourage you to review the privacy policies of any third-party websites or services you interact with.

12. Children’s Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to delete such information.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any changes will be posted on this page with an updated Effective Date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: