Delivery Policy

Delivery Policy

Effective Date: March 26, 2026

At HOWELLS MODE LTD, we are committed to delivering your order as quickly and safely as possible. Please review the following delivery information before placing your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note:

• Orders are not processed on weekends or public holidays
• During high-demand periods, promotions, or holidays, processing times may be slightly extended
• If there is any delay with your order, we will do our best to notify you via email

2. Delivery Time

Estimated delivery times may vary depending on your shipping destination and local courier service.

Typical estimated delivery times:

• United Kingdom: 5–10 business days
• Europe: 7–15 business days
• United States & Canada: 7–15 business days
• Australia & New Zealand: 8–18 business days
• Other International Destinations: 10–20 business days

Please note that these delivery times are estimates only and are not guaranteed.

3. Shipping Coverage

We currently offer shipping to selected domestic and international destinations.

If we are unable to deliver to your address, we will contact you as soon as possible and arrange a cancellation or refund where applicable.

4. Shipping Fees

Shipping costs (if applicable) will be calculated and displayed at checkout before payment is completed.

From time to time, we may offer:

• Free shipping promotions
• Discounted delivery rates
• Region-specific shipping offers

Any such promotions will be clearly stated on the website at the time of purchase.

5. Order Tracking

Where tracking is available, customers will receive shipping or tracking information by email after the order has been dispatched.

Please note:

• Tracking updates may take some time to appear after shipment
• In some destinations or for certain shipping methods, limited tracking may be available

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other local fees may apply depending on the destination country.

Please note:

• These charges, if applicable, are the responsibility of the customer
• Customs policies vary by country
• Delays caused by customs clearance are outside our control

7. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including but not limited to:

• Courier or logistics disruptions
• Customs inspections or clearance delays
• Severe weather conditions
• Public holidays
• Incorrect or incomplete delivery information provided by the customer

We appreciate your understanding in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided:

• Delivery may be delayed
• Additional shipping fees may apply
• The order may be returned or lost in transit

If you notice an error in your shipping details, please contact us as soon as possible at payment@howellsmode.com.

9. Lost, Stolen, or Undelivered Packages

If your package is marked as delivered but you have not received it, or if your package appears to be lost in transit, please contact us.

We recommend that you:

• Check with household members or neighbors
• Contact the local courier
• Verify the delivery address provided in your order

We will do our best to assist you in investigating the issue. However, once a package has been handed over to the shipping carrier, delivery outcomes may depend on the carrier’s procedures and investigation results.

10. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the package
• Photos of the item(s) received

We will review the case and work with you to find an appropriate solution.

11. Contact Us

If you have any questions regarding this Delivery Policy or your shipment, please contact us:

HOWELLS MODE LTD
Website: howellsmode.com
Email: payment@howellsmode.com
Phone: +44 7380 946989
Business Address: 184 Shelly Walk, United Kingdom, CF37 5EU

Thank you for shopping with HOWELLS MODE LTD.